Shipping policy

Last updated July 28, 2023

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://hd.enterprises/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

ORDER PROCESSING:

Orders are usually processed within 24 hours Monday through Friday. On some occasions it may take up to 48 hours to process your order. We are closed on weekends so no orders are processed Saturday or Sunday. Once your order is processed you will receive an email notifying that your order is on the way. Our shipping cutoff time is 2pm (PST) Monday-Friday.


WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup
12215 Locksley Ln Suite 3A, Auburn, CA 95602
Local customers may pick up orders Monday - Thursday 9am to 5pm and 9am to 3pm on Fridays. An email will be sent when your order is ready for pickup.

USA Shipping & Costs
We charge for the actual shipping cost as provided by the carriers we use. The cost varies by the delivery zip code and the weight/size of the package. Below are the shipping carrier/services we use and a link to the USPS and UPS cost calculators.

  • USPS Priority Mail (1-3 Days)
  • UPS Ground (1-5 Days)
  • UPS Next Day Air (1 Day)
  • UPS 2nd Day Air (2 Days)
  • UPS 3 Day Select (3 Days)

Orders ship from 12215 Locksley Lane, Suite 3A, Auburn, CA 95602

Shipping Cost Calculators
https://postcalc.usps.com/
https://www.theupsstore.com/tools/estimate-shipping-cost

DO YOU DELIVER INTERNATIONALLY?

We offer shipping to many countries worldwide, cost is calculated by the carriers based on your delivery address. Free shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

HOW CAN I TRACK MY PACKAGE?

You will receive an email with tracking information once your order ships. If you cannot find ypour tracking number please contact us: sales@hd.enterprises

MY PACKAGE WAS NEVER DELIVERED, WHAT DO I DO?

Please contact us immediately and we will work to rectify the situation. sales@hd.enterprises

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://hd.enterprises/policies/refund-policy


HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Phone: +1  (916) 716-4818